If you’re using the Minimed Connect App on your iPhone or Apple Watch, you may have recently noticed that you’re getting the same notification over and over again for no apparent reason. If this happens to you, the reason is probably because the Apple Health app (which is part of iOS 8) accidentally tagged your notification as Unread even though it’s not new at all! Luckily, there are several ways to fix this problem and make sure that you don’t receive unnecessary notifications. Read on to learn more! Minimed App Bug Causing Duplicate Notifications
What is happening with your Medtronic insulin pump
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The Minimed app is displaying duplicate insulin bolus notifications. The duplicate notifications occur when users try to view their therapy data while they have an active insulin bolus notification on their screen. We are working on a fix as soon as possible. Thank you for your patience! If you have any questions or concerns, please contact our customer service team at [INSERT EMAIL].
What you can do about it
The Minimed insulin pump is an incredible medical device that offers people with diabetes a lot of advantages over traditional injectable forms of insulin. One of these advantages is a feature called Bolus Wizard. With Bolus Wizard, it’s easier than ever to track how much insulin your body uses in order to avoid high blood sugar and high blood glucose levels.
This week, there has been a bug in Minimed Connect that causes multiple notifications to appear if an insulin dose was missed. Minimed wants their customers to know that they are aware of and are currently working on a fix for the issue. Until then, all users should keep in mind that any insulin doses reported as missing will only show one alert in your feed—however, you may receive additional alerts. We apologize for any inconvenience caused by these duplicate notifications.
How to get support
It’s crucial to contact tech support for your Minimed pump. They can help you pinpoint and troubleshoot any number of issues with your device, so if you’re having a problem, or just have a question about your pump, you’ll want to call them. If you don’t have access to direct support from Minimed, there are still ways that you can get answers.